🎭
Client Chaos
Home Service Edition — Facilitator Setup
3 Teams
4 Teams
Start Game →
← Game Center
S
S
SPOTONSOLUTIONS
Client
Chaos
Home Service Edition · SOS × GFF Game Center
Round 1
Category:
All Categories
Angry Client
Confused Client
Unrealistic Expectations
Budget Constraints
Performance Drop
LSA Issues
SEO Confusion
PPC Performance
Sales vs Marketing
Reputation Issues
Competitor Concerns
Wild Card
🃏
Draw a scenario card to begin the round
🌀 Twist Card
🔒
Draw after scenario is set
LAER Framework
L
Listen
Don't interrupt. Let them finish.
A
Acknowledge
"I hear you. That's frustrating."
E
Explore
Ask before responding.
R
Respond
Facts + empathy + next step.
2:00
Timer:
▶ Start
▮▮ Pause
↻ 2:00
3:00
🃏 Draw Scenario
🌀 Draw Twist
↻ Next Round
New Game
Active Team — Rep on the Hot Seat
⚖ Judge Scoring Rubric
🎯 Control of Conversation
−
5
+
💛 Empathy / LAER Usage
−
5
+
📊 Strategic Accuracy
−
5
+
💪 Confidence
−
5
+
🤝 Trustworthiness
−
5
+
Bonus Points
🔥 Best Comeback
+3
📈 Best Use of Data
+3
🧊 Composure Under Pressure
+3
⭐ Perfect LAER Execution
+5
Round Score
25
Award to
—
📊 Scoreboard
+ Audience Steal (+1 pt to any team)
