Digital Marketing KPI Benchmarks

Spot On Solutions × Get Found First · Home Services Industry Reference
"Now you know the numbers. Use them."
💰 Cost Per Lead by Service
ServiceAvg CPL
Carpet Cleaning$53.08
Duct Cleaning$68.36
General Restoration$85.62
Mold Remediation$226.91
Sewer / Sewage$330.43
Fire Damage$481.13
Water Damage$518.58
Storm Damage$570.50
Biohazard$643.22
Flood Damage$645.57
Key takeaway: Carpet cleaning leads cost ~12x less than flood damage leads. Clients with mixed services need to understand why their blended CPL shifts with service mix.
📈 Conversion Rates by Service
ServiceAvg CVR
Carpet Cleaning17.73%
Duct Cleaning17.74%
Mold Remediation7.80%
Fire Damage5.84%
Water Damage4.59%
Storm Damage4.29%
Flood Damage3.76%
Key takeaway: High-urgency services (water, fire, flood) convert at under 6% while maintenance services (carpet, duct) convert at 17%+. Higher intent doesn't always mean higher conversion.
🖱 Cost Per Click by Service
ServiceAvg CPC
Carpet Cleaning$9.41
Mold Remediation$17.69
Water Damage$23.78
Fire Damage$28.12
Sewer / Sewage$35.28
Biohazard$56.69
🔑 CPL by Keyword
KeywordCPL
COIT branded traffic$23.85
upholstery cleaning$44.26
carpet cleaning$57.04
air duct cleaning$73.57
dryer vent cleaning$82.95
black mold remediation$248.64
home mold remediation$303.44
fire damage restoration$412.68
water damage restoration$529.29
🔎 CPC by Keyword
KeywordCPC
water restoration services$38.90
Local Services Ads (LSA)
MetricValue
Avg cost per charged lead$321.72
Charge rate85%
Lowest CPL (top accounts)$28.80
Oregon Restoration CPL$312.70
Rainbow San Diego CPL$756.84
Total LSA leads tracked8,273
Key takeaway: LSA charge rate is 85% — meaning 15% of leads can be disputed. The spread from $28.80 to $756.84 shows how much market and service type matters.
📊 Lead Volume
CategoryLeads
Carpet Cleaning (LSA)5,473
Water Damage (LSA)2,800
Water Cleanup (sub-service)1,829
Mold Removal (sub-service)1,743
Mold Inspection (sub-service)411
🎯 Big Picture
MetricValue
Avg Search CPL (all restoration)$101.94
CPL gap: Carpet vs Water Damage$465.50
CPL gap: Water Damage vs Mold$291.67
Key takeaway: The average restoration CPL across all services is ~$102. But that number hides massive variance — always break it down by service when talking to clients.