🔥 Take the Hot Seat
Each round the rep sees the numbers before they hear the complaint. Diagnose first, then handle the call. Analysis and delivery are scored separately.
Phase 1
🔍 Diagnose
Phase 2
💬 Deliver
Phase 3
📋 Debrief
🔥
Draw a scenario to start the round. The rep sees the background and the numbers only — the client's complaint stays hidden until Phase 2.
Scenario Title
Background text.
📞 Client says
🎯 Rep challenge
Facilitator Coach Card
📊 The read
🔎 What gives it away
✅ A strong answer hits
⚠️ The trap
⏱ Timer
1:00
Ready
🎬 Round Control
⭐ Score the Rep
Phase 1 · Diagnosis
📊 Read the data5
🔍 Root cause5
Phase 2 · Delivery
🎯 Control5
💛 Empathy5
💬 Plain language5
Bonus
Round total
25
🏆 Scoreboard
Click a team to put them on the hot seat. Advances automatically each round.